IT · Win and/or Mac · version 3

IT Helpdesk / Desktop Support

Troubleshooting across platforms and clean tickets. Weights updated by §18 (AI and Technical English), §24 (Browser).

Module weights

Module	Weight	Floor
Windows System and Troubleshooting	13%	≥ L2
Cookies, Privacy and Safety	10%
Reading Technical Text	8%
Short Technical Writing	8%
Technical Search	8%
macOS System and Troubleshooting	7.8%
Safe Computing	7.8%
PowerShell	7.8%
Typing and Input	5.2%
Search and Information Finding	5.2%
Ticketing and Chat Support Simulation	5.2%
Inspector and Developer Panel	5%
Extensions and Automation	5%
Automation and Reuse	4%

Role Readiness Score (0–100) = weighted sum of normalised module scores. Role Readiness Level is the lowest of the weighted level and the minimum floor on mandatory modules, so strong typing alone cannot compensate for a missing core skill.

Credential

Certificate: IT Helpdesk Productivity Professional L1–L5
Job-ready level: L3
Status: published
Owner: Platform (industry advisory input)