Support · Win · version 3

Customer Support

Typing-heavy and easy to verify; ticket handling speed is the core of the job. Weights updated by §18 (AI and Technical English), §24 (Browser).

Module weights

Module	Weight	Floor
Typing and Input	14%	≥ L2
Ticketing and Chat Support Simulation	14%	≥ L2
Tab and Window Control	10%
Search and Information Finding	8.4%
Workflow Scenarios	8.4%
Short Technical Writing	8%
Structured Prompting	8%
AI Assistants at Work	5.6%
Safe Computing	5.6%
Address Bar, Search and History	5%
Inspector and Developer Panel	5%
Verifying AI Output	4%
Core IT Vocabulary	4%

Role Readiness Score (0–100) = weighted sum of normalised module scores. Role Readiness Level is the lowest of the weighted level and the minimum floor on mandatory modules, so strong typing alone cannot compensate for a missing core skill.

Credential

Certificate: Customer Support Productivity Professional L1–L5
Job-ready level: L3
Status: published
Owner: Platform (industry advisory input)